Frequently Asked Questions
Answers about delivery timelines, support, upgrades, and getting started with your Ascalify website package.
Packages & delivery
Timelines, support, and what's included
Understand delivery windows, maintenance coverage, and what comes with each Ascalify package.
How long does delivery take for each package?+
Delivery ranges from 3-5 days for Basic up to custom timelines for Enterprise Plus. Each package card lists its specific delivery window.
What is included in maintenance and support?+
Support includes bug fixes, minor content updates, security patches, and uptime monitoring for the duration listed on your package — from 30 days on Basic to 3+ years on Enterprise Plus.
Scaling & features
Upgrades, SSL, and mobile-ready builds
Learn how you can grow between stages and what technical essentials are included from day one.
Can I upgrade from one stage to another later?+
Yes. Many clients start at Stage 1 and grow into Stage 2 or 3. We can migrate your site and add features as your business scales.
Do all packages include SSL and mobile-responsive design?+
SSL is included from Basic onward. Mobile-responsive design is standard on every package from Starter and above; Basic includes responsive layout as well.
Enterprise & onboarding
Quotes, requirements, and getting started
Custom enterprise proposals and what to prepare before your project kickoff call.
How do I get a quote for Enterprise Plus?+
Enterprise Plus is tailored to your scope. Contact us via WhatsApp or email with your requirements and we will provide a custom proposal and timeline.
What do I need to provide before work starts?+
We typically need your logo, brand colors (if any), content or page outline, and examples of sites you like. We guide you through a short discovery call before development begins.
We are happy to help before you choose a package
Share your business goals, timeline, and budget. We will point you to the right stage and answer anything not covered here.